Shopify Ordered Returns
When Should a Device Be Returned?
- The recipient is no longer receiving care from your agency
- The recipient is deceased
- Your agency has switched to an alternate EVV system
- Your agency is using Sandata Mobile Connect and the device is no longer needed
How to Submit a Return
- Ordered through Shopify?
- Use the "Start Your Return" button below to begin the process
- Ordered in eTRAC?
- Visit the Home Page and scroll down, select "Return a Device Ordered in eTRAC".
Selecting a Return reason
During the return process you will be asked to select a reason for the return. The list provided is not exhaustive - your device may be returned for any reason. If none of the listed reasons apply, select OTHER.
Lost, Damaged, or Not Working?
Do Not submit a return here If your device is lost, malfunctioning, or you need technical troubleshooting - this is a replacement request and must be handled by phone. Do not submit an online request for device issues — our team needs to work through the problem with you by phone.
Call EVV Technical Support: 1-855-805-3505