This form is for questions about a specific order which includes, starting a return, placing an order or finding the status of an order.

Device is lost, not working, or needs troubleshooting? If your device is lost, malfunctioning, or you need technical troubleshooting, you must call our support team directly. Do not submit an online request for device issues — our team needs to work through the problem with you by phone. Call EVV Technical Support: 1-855-805-3505

We may need the following information depending on your request: Order Number, Device Serial Number, and your agency STX Number.

Thank you for reaching out. Once your request is submitted, you'll receive a confirmation email containing your case number — please save this for any future follow-up. Our support team will review your request and be in touch.