Ohio Department of Medicaid

Welcome to the Ohio EVV Device Portal

Order and manage Electronic Visit Verification (EVV) devices for the Ohio Department of Medicaid.

  • Devices are provided at no cost
  • Free shipping on all orders
  • Use the same email address for all agency orders to keep your order history together

Ready to begin? Select a request type below.

Cannot find your order? Orders placed in eTRAC, will not appear on the order status page. Please select the "Get Support" button below and submit the form for help with this type of order status.

Check my order status

View the status of orders placed through this portal.

Order status

Training

Step-by-step guidance for ordering and returning devices. Click the View Training button below, once the link opens, scroll down to and click on the Shopify link to access the Shopify training resources.

View training

Contact support

Get help with returns, placing an order, order status.

Get support

Make Your Device Request Below

Device is lost, not working, or needs troubleshooting? If your device is lost, malfunctioning, or you need technical troubleshooting - this is a replacement request and must be handled by phone. Do not submit an online request for device issues — our team needs to work through the problem with you by phone. Call EVV Technical Support: 1-855-805-3505

Order a New Device

Select the Add to Cart button below to order a device and proceed to checkout.

Add to Cart

Return a Device Ordered in eTRAC

Devices ordered in eTRAC were processed through our previous system and cannot be returned through the Shopify portal. Please use the Support Form and indicate you are returning a device so our team can assist you.

Support Form

Return a Device Ordered through Shopify

Select the Shopify Returns button below and follow the on-screen instructions to complete your return.

Shopify Ordered Returns